St. Paul - Jphoto

Warranty & Return

10 Year Warranty

90 Day Free Return

We offer a straightforward 10 year product warranty that covers all quality issues for the normal use of our products, no hidden conditions.

US 10 Year Warranty

Our US 10 year warranty covers all replacement parts and repair services in all 50 states. There will not be any out-of-pocket expense for customer for any warranty service. We may have customer to ship the machine to us for immediate repair, or we may ship replacement parts to customer. All shipping costs will be on us.

International 10 Year Warranty

Our international 10 year warranty covers all replacement parts free of charge, customer paying a flat USD25 for shipping replacement parts to any international address that FedEx Express services.

VT007 is the only model we sell to international market. Self-service for VT007 is very easy and intuitive.

We have a 90 day free return for full refund policy. This will allow our customers to have sufficient time to try our products at a slow pace and gradually adapt to the vibration intervention.

The product should be returned as like-new, clean and in the original packaging.

For return without the original packaging, we may charge up to 20% restock fee. We may reject the refund partially or entirely if the product is damaged in the transportation due to improper packing.

US Return

For product return from the 50 states of the US, we pay for the return shipping by sending you a prepaid FedEx shipping label.

International Return

For product return from other countries, customer pays for the return shipping.

Vibration Therapeutic® has been known for providing exceptional customer services. We cherish this reputation. We care about our customers.

To initiate a warranty service or a return, please email to sc@vibrationtherapeutic.com. We will make the process very easy for you. .

We keep sufficient replacement parts inventory for at least 15 years after the products are sold.

You can order replacement parts from our website for free.

Please register your VT vibration plate on our website for a smooth warranty claim handling, product recall, product upgrade and safety warning. In case you lose your order info, we have it in record.

Failure Rate Statistics

For over 15000 units of vibration plates we have made and sold so far, the failure rates within the first year of use are break-down as below.

Control box failure: 1.2%
Remote control failure: 1%
Motor failure: 0.2%

Most quality related product failures happen in the first month of use. So far, product failure after the first year of use is rare.

Our business has not existed long enough to attest long term failure rates. Our confidence of 10 year warranty comes from the optimized product design and serviceability, as well as our dedication to continuous improvement and quality control.

As we continue to improve the quality, the failure rates will be reduced. For warranty services, we will always ship the newest version replacement parts to customers.